Erica Garcia joins the ADvendio global Customer Success team as a Customer Relationship Executive.
As a Bachelor of International Relations and Spanish graduate from Loyola University Chicago, Erica has proved her communication and interpersonal skills gaining experience in Customer Support and Enterprise Account Management in the technology industry.
Upon her arrival, she commented:
“Over the next weeks and months, I look forward to expanding both my relationship management and technical capacities in order to bring an elevated level of care to our clients and their evolving needs.
ADvendio is a fast-growing company with an amazing product, and I am excited to become part of its long-term success story.”
Key aspects of Erica’s role include continuous tracking of customer experience, solving new feature requirements, guiding deal renewals as well as working closely with ADvendio’s Sales, Marketing, and Finance teams to ensure the long-term success of customers.
ADvendio Customer Relationship Manager, Myriam Hirt is delighted with her arrival:
“Erica is a great addition to our expanding customer success team who are committed to delivering what it takes to ensure our customers are happy from implementation, to early after-sales phases and throughout their entire customer life cycle with ADvendio. She will be imperative to enhancing our understanding of customer needs and building partnerships to ensure complete customer satisfaction with ADvendio. We wish her all the best in her new role.”
This is an important hire for ADvendio as the company looks to continue to guarantee that our clients are completely satisfied with their experience of ADvendio and feel supported to meet their organizational goals from day one.
We wish Erica the best in her new position at ADvendio and look forward to helping our customers succeed in 2021 and beyond!