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ADvendios Support Services

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Getting the most out of ADvendio with continuous support that fits your needs

Thanks to the flexible cloud infrastructure, we can always continue to customize and expand your system according to your needs, especially if there are any changes in your business processes. We guarantee ongoing support and comprehensive care for small as well as large global media companies. As the most efficient business application provides no value if your team does not know the functions and how to use them best, we offer comprehensive trainings which ensure that your entire team will quickly become familiar with the system.

What our customer say about our support services

unistar media

“They go the extra mile, and there has been a fantastic communication and a great support, many thanks for the excellent work you have all done.”

Unister Media, Senior Sales Manager

ringier

“We were very well supported by the ADvendio team throughout the whole implementation process. All of our wishes were fulfilled quickly and easily.”

Ringier, Head of ERP Technologies

nzz

“ADvendio is built upon Salesforce and offers a wide range of business activities for all important process steps in advertising sales. That’s what made the decision so easy.The implementation of ADvendio was completed in a few weeks.”

NZZ, Head of Digital Advertising

Overview of the options according to the service level

To ensure that you not only get a sophisticated software with ADvendio, but also the proper support for your needs, we offer three different service levels: standard, silver and gold. Thanks to our consulting and support contracts you benefit from fast response times and direct contact options, you receive monthly included hours that can also be used for training and you are able to have the used consulting- and support hours billed monthly. Your benefits at a glance:

Support ServicesStandardSilverGold
Access to documentation
Access to support portal
Support via Email
Maximum reaction time up to 8 hours
Monthly inclusive hours
Support via telephone
Maximum reaction time up to 4 hours
Maximum reaction time from 2 hours
Personal consultant

Finding the right service level for your business

Consulting and support requirements differ from company to company. To find out what scope of support is right for you, think about the following questions. They should help giving you a first direction to determine your needs.

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Free consultation appointments

Of course, we like to help you find the right support package for you. In a free consultation, we explain the advantages and benefits of the various levels of support in detail and identify your support needs. Arrange your appointment here. If you are interested in more detailed information about our support services and prices, please use our contact form and you’ll receive the according document via email.

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